Returns Policy & Advice

RETURNS POLICY

We hope you’ll love your Crystelle Belle item, but on the rare occasion that it isn’t 100% right just send it back and we’ll be more than happy to give you a full refund or an exchange (This excludes items made or ordered specifically to your requirements, personalised items and Crystelle Belle Gift Cards.) Just make sure that the product is in it's original packaging and accompanied by proof of purchase (receipt or despatch invoice) and return the unworn item to us.  We inspect all returned items for signs of wear, including (but not limited to) scratches and damage.  Earrings must have the original hygiene seal unbroken and intact in order to process your refund / exchange.  Items must be returned within 30 days.

 

To return your item by post, package your item up, ensuring the proof of purchase is in the parcel and take the item to the Post Office and ask for proof of postage.

Please allow 10 days for your return to be processed. If you requested a refund, it will be applied to the original card used to place your order.  We aim to process your refund/exchange within 3 days of receiving it.

Please don’t hesitate to contact our friendly team on 01933 317691 if you have any questions about our returns policy. 

Special orders
Please note that we are unable to offer exchanges or refunds on bespoke items or special orders. This means that we cannot provide refunds or exchanges on items that have been specially made to order for you, items that have been altered or personalised in any way, and products that are not normally stocked by Crystelle Belle but have been ordered specially at your request. Bespoke or specially ordered products may only be returned if the goods are faulty or were supplied incorrectly. This does not affect your statutory rights.

Ring Sizes
There are certain types of rings that we are unable to re-size. These include Titanium and certain eternity rings. With this in mind, please ensure your ring is unworn if you require a different size, as we may need to exchange it.

 

Guarantee
We believe our products are of the highest quality and will guarantee everything against manufacturing defects for 6 months. This does not affect your statutory rights.

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