The Answers You Need
What happens if I have to cancel?
We understand that unfortunately these things happen. We ask that you let us know as soon as possible so that we may try to reclaim our losses and hopefully book another wedding. However in most cases we have already refused other brides in order to be available for your dates, so we have to charge a cancellation fee as follows:
4 weeks before the day Full amount due
8 weeks before the day 50% of the balance
Can I add extra people on the day?
We can only accommodate extra guests for hair and make up on the day where time allows. Priority is always given to the Bride and members of the wedding party who are pre booked. Any cancellations to the booking made within 4 weeks or less to the wedding day are still charged at full rate
How do I book?
We require a non refundable deposit of £70 to secure your wedding date, this covers your trial. This can be booked at your convenience and will be carried out at our salon. We want you to be delighted with your wedding hair and make up look, and will do all we can to make it so, but if you just don't like it, you are not obliged to have us on your wedding day. Just say so after the trial. Please see our terms and conditions which explains this further
What areas do you cover?
All the prices you see on our website and leaflets include travel costs within Northamptonshire only. However we do travel outside the county. Please contact us for a quote. Any journeys over 2 hours will incur an overnight fee to ensure we are there on the morning of the wedding
What make up brands do you use?
Chantelle uses a wide selection of make up brands in her kit, and is proud to say that she only uses cruelty free brands (not sold in China where animal testing is law) these include some High street brands and high end brands such as Too Faced, Anastasia Beverly Hills, Huda Beauty, Veil & Dinair
How many people can you fit in on the day?
This depends on what time you are getting married and where you will be getting ready. For example if you are getting married at 12pm, and you are getting ready at home, this will usually limit the amount of people we can get ready in time to 5 including the bride. However because we have experience in doing hair and makeup for many members of the wedding party such as at an Asian wedding, it might be possible to do up to 8 people on the day. Please contact us and we will discuss your requirements
What happens if you cancel?
In extreme circumstances that are out of our control, such as serious illness, accidents or bereavement, that would force us to cancel your wedding hair and/or makeup, we would do our best to find you alternative artists, and of course refund you in full. We have never had this happen in all the years we have been doing bridal hair and make up, but we have to mention the possibility!
Are your products ok for my sensitive skin?
The make up and products Chantelle uses are mostly hypo-allergenic, and she uses a paramedical waterproof base in the bridal makeups. However if there is an ingredient you know you are allergic to , please mention this when enquiring and we will endeavour to accommodate you. This may mean using your own makeup, which is fine but please be aware we can't guarantee the lasting power.
I'd love a long romantic style but my hair is quite short
Crystal specialises in this bridal hairstyle! She is qualified in hair extensions, but if you don't want the hassle of maintenance with extensions, we recommend our Platinum Princess package which uses temporary hair extensions and pieces to create a gorgeous style for your wedding day.